TABLE OF CONTENTS

Section 1 – Up-Front – General

  1. Company Officer Organizational Job Description
  2. Company Officer Expectations
  3. Formal Vs Informal Authority
  4. Leading By Example
  5. Standard Operating Procedures (SOPs)

Section 2 – Managing Readiness

  1. Time Management and Administrative Documentation
  2. Shift Change
  3. Vacancies
  4. Equipment and Facilities
  5. Physical Fitness
  6. Drilling – Minimum Company Standards (MCS)
  7. Chow Time
  8. Sleep Deprivation

Section 3 – Managing Service Delivery

  1. Customer Service Overview
  2. Mental Wellness/Resilience – By Tim W. Dietz
  3. General Emergency Response and Scene Safety Guidelines
  4. The Customers Perspective – By Tim W. Dietz
  5. EMS Management – With Tim W. Dietz

Section 4 – Managing Human Resources

  1. Managing a Harassment Free Workplace
  2. Communications, Expectations, Delegation, Employee Development
  3. Probationary/Inexperienced Firefighters
  4. Annual Gradings
  5. Managing a Company in a Multi-Company Station and the Other Shifts
  6. Personal Electronics and Social Media

Section 5 – Addressing Issues – Uhg!

  1. Addressing Issues – With Tim W. Dietz
  2. Your Boss, The Brass, and Department Resources
  3. Producing Written Action Plans For Improvement (API)
  4. Performance/Behavior Issues Associated with Personal Wellness/Mental Health Issues
  5. Fit For Duty – With Tim W. Dietz